Terms & Conditions
Terms & Conditions – Supreme Star Tourism
General Pricing and Currency
Rates: All quoted rates are in UAE Dirhams (AED).
Child Fares: Applicable to children aged 3-11 years.
Vehicle Safety and Comfort
Equipment: Our vehicles for tours and safaris are equipped with emergency kits, fire extinguishers, safety belts, and air conditioning to ensure a safe and comfortable journey.
Capacity: Licensed and insured to carry up to 6 passengers, excluding the driver.
Safety Requirement: Wearing seat belts is mandatory for all passengers throughout the tour.
Personal Insurance
Insurance Coverage: Passengers are responsible for ensuring they have personal insurance coverage for the duration of their tour.
Photography and Cultural Respect
Restricted Photography: Photographing military and certain government installations is prohibited.
Cultural Sensitivity: Always seek permission before photographing local residents, especially Arab women, in respect of local customs.
Health and Accessibility
Medical Considerations: Not recommended for individuals with heart, neck, or back problems, other medical conditions, infants, and pregnant women.
Accessibility: Our tours may not be suitable for everyone due to the adventurous nature of some activities.
Prohibitions on Tour
No Smoking or Drinking: Smoking and the consumption of alcohol are strictly prohibited in all our vehicles.
Cancellations, Modifications, and Refunds
Supreme Star Tourism Rights: We reserve the right to modify or cancel any part of the tour due to weather conditions, government regulations, or public holidays without prior notice.
Cancellation Policy:
- Tours canceled due to weather conditions will not be refunded.
- Full refund for cancellations made at least 48 hours before tour departure.
- No refunds for cancellations within 48 hours of departure or for no-shows.
No-Show Policy: No refund will be provided for passengers who do not show up at the scheduled time without prior communication.
Payment and Booking Conditions
Payment: Full payment is required upon confirmation of your tour booking.
Surcharge Days: Tours on Thursdays and Fridays may carry a surcharge due to limited availability.
Weather and Tour Adjustments
Weather Conditions: Tours may be canceled or adjusted based on poor weather, with decisions made at the discretion of Supreme Star Tourism.